Embedded Files
Planning
Planning
There are four steps to planning your Auto Attendant:
Identify the calls you want to the Auto Attendant to handle.
Should all inbound calls go to through the Auto Attendant, or just those that your live receptionist can't answer? Is the time of day important?
Choose what menu options callers will have.
Will one menu work, or will you need sub-menus?
Decide where to route calls.
What should happen to the calls? Should they go to a person, a group, a cell phone? What if a call doesn't get answered? Compose the menu script.
Do you need multiple language support?
Procedure
Procedure
Detailed Instructions for Setting a Greeting
Detailed Instructions for Setting a Greeting
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1
Click the blue “Change” button on any of the Voicemail Settings.
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2
This window will pop up. Select an existing audio file, or click + Create audio files to record or upload a new audio file.
Uploading an Audio file
Select By Uploading an Audio file.
Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
Click the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
Click Save.
Click Select to the right of the audio file you would like to use.
Calling a Number To Record
Select By Calling a Number to Record.
Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
Type in the Phone Number or Extension you would like it to dial (this can also be an external non-8x8 number).
Select Call Now.
The system will call you. Follow the prompts to record your greeting.
Select Finished Recording.
Click Save.
Click Select to the right of the audio file you would like to use.
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3
Click Save to update the changes.
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